上周末,我去一间熟悉的西餐厅吃晚饭,发现服务生们上衣夹克的口袋里都多放了一把勺子。相熟的亨利告诉我,餐厅老板最近请了埃森哲公司做业务流程重组的咨询,以改进餐厅的工作效率和服务质量。埃森哲的咨询顾问发现33.333%的餐桌在就餐过程中都会发生一次勺子掉在地上的 Last weekend, I went to dinner in a familiar western restaurant and found a spoon for the waiters’ jackets in their pockets. Familiar Henry told me that the restaurant owner recently asked Accenture to do business process reorganization advice to improve the restaurant’s efficiency and service quality. Accenture consultants found that 33.333% of the tables were spit on the ground during the meal