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质量方法论经历了泰勒制、福特制、统计质量控制、日本式全面质量管理、美国式全面质量管理、国际通行质量标准和卓越绩效模式等演化过程。近年来,全面质量取代全面质量管理已在美国得到响应;愉悦质量的概念得到世界认同;以人为先的质量回归思想在世界兴起;六西格玛和其他工具的融合如火如荼;澳大利亚学者甚至提出了第三代质量管理的概念。
Quality methodology has undergone evolutionary processes such as Taylor’s system, Ford system, statistical quality control, Japanese-style total quality management, American-style total quality management, internationally accepted quality standards and high performance models. In recent years, total quality has replaced global total quality management in the United States. The concept of delightful quality has gained worldwide recognition. The idea of people-first quality return has arisen in the world. The integration of Six Sigma and other tools is in full swing. Australian scholars have even proposed the third generation Quality management concept.