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[期刊论文] 作者：Xinyuan Xi,Yingyu Xu,Hiroyushi,
来源：软件工程与应用(英文) 年份：2013
With the market competition intensifies, enterprises focusing on core business has become the most important rules of survival. Therefore, more and more enterpr...
[期刊论文] 作者：Yingyu Xu,Xinyuan Xi,Yuki Todo,
来源：软件工程与应用(英文) 年份：2013
Customer Operations Performance Center Inc (COPC) is the world’s leading authority on Contact Center Operations Management. The COPC 2000 Standard is a compreh...
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