管理大师彼得·德鲁克在《哈佛管理评论》中撰文指出,员工是“人”而非“雇员”,企业的领导人必须注意不断研究员工的需求,关心他们,并对他们负责。大凡成功的企业,都十分注重对人的管理。然而,一些经营管理者却不谙此道,仅试图通过严厉的制度完善管理。诚然,运用制度去约束员 In his Harvard Business Review, Peter Drucker writes that employees are “people” rather than “employees,” and that business leaders must take care to keep track of their employees’ needs, care for them, and hold them accountable. Generally successful enterprises, all attach great importance to the management of people. However, some managers are not familiar with this road, trying only to improve management through a harsh system. Admittedly, the system is used to constrain staff