呼叫中心是一种计算机与电信相结台的先进技术，也是一种现代化的业务管理手段；这种系统不是电话医务与客户阳务中心的简单台井，而是应用了一系列先进技术（如自动话务分配、计算机电话集成等）达到语音与数据资料的协同处理，以发挥计算机系统与电信系统的最大潜能，在可接 A call center is a state-of-the-art computer-to-telecommunications technology that is also a modern business management tool. This system is not a simple platform for telephony and customer service centers. Instead, it applies a series of advanced technologies Automatic traffic distribution, computer telephony integration, etc.) to achieve voice and data processing of data in order to maximize the potential of computer systems and telecommunications systems, can be accessed