随着第三产业的发展,社会对服务业的要求越来越高,同样的星级酒店对员工素质的要求也水涨船高。一线员工需要大量的时间以及资金精力来提升自己的专业素质,但是酒店业对于员工的福利待遇却没有随着要求的升高而提高。自2007年至2012年,中国旅游行业保持8%的增长速度,但在这一片形势大好的盛景下,与其他行业相比,酒店业的平均薪酬呈逐年下降的趋势,尤其是一线员工的薪酬福利几乎不具吸引力。酒店员工薪资过低会导致一系列的蝴蝶效应,无论对于酒店还是员工自身所带来的影响都是利大于弊的。酒店一线员工就是指直接进行对客服务的酒店员工。包括前台接待人员、餐厅服务员、客房服务人员、康乐部服务人员等。 With the development of the tertiary industry, the social demand for service industry is getting higher and higher, and the requirements of the same star-rated hotels for staff quality have also gone up. Front-line employees need a lot of time and financial resources to improve their professional qualities, but the hotel industry for employee benefits did not increase as the requirements increase. From 2007 to 2012, the tourism industry in China maintained a growth rate of 8%. However, under the excellent situation of this situation, the average salary of the hotel industry is declining year-by-year in comparison with other industries. In particular, Salary and benefits are hardly attractive. Low hotel staff salaries lead to a series of butterfly effects, both for the hotel and the staff themselves are more beneficial than the impact. Front-line staff refers to the hotel staff directly to customer service. Including front desk reception staff, restaurant waiter, room service staff, Leisure Department staff and so on.