面对客户全方位的服务需求,渭南供电所坚持“你用电、我用心”的服务宗旨,基于客户“用上电、用好电、好缴费和好沟通”的服务需求,认真梳理日常服务业务当中存在的问题,归纳总结经验,创新开展了适合供电所服务一线客户要求的优质服务管理体系,创新提出了“五项”服务举措。“五项”服务举措,即“停电与故障抢修”、“业扩报装一站式服务”、“缴费与欠费停电跟踪服务”、“客户信息资料标准化管理”、“客户满意 Faced with a full range of customer service needs, Weinan Power Supply Station adhere to the service purpose of ”You power, I intentions “, based on the customer ”service with electricity, good electricity, good payment and good communication Conscientiously combing the problems existing in the daily service business, summarizing the experience, innovating and launching a quality service management system suitable for the first-line customer service of the power supply service, and innovating and proposing “five” service initiatives. “Five ” service initiatives, namely “blackout and fault repair ”, “Industry expansion pack one-stop service ”, “payment and arrears power outage tracking service ”, “customer information data standardization Management ”, " Customer Satisfaction