“零缺陷”思想发源于美国,是质量管理大师克劳士比的原创。以《质量免费》的出版作为标志,“零缺陷”理念一经推出即引发了美国企业界产品质量的突进运动,它们将“零缺陷”思想作为其品质文化的核心,群起而践行之;许多著名跨国公司,如IBM、Motorola、GE等企业,均因推行“零缺陷”做法而取得了丰硕成果。 “Zero defect” originated in the United States thinking, quality management master Clovers than the original. With the publication of “Quality Free” as a sign, the concept of “zero defect” has triggered the sudden movement of product quality in the US business community as they put “zero defects” as the core of their quality culture; many Well-known multinational companies such as IBM, Motorola, GE and others have all achieved fruitful results by implementing the “zero defect” approach.