各种精细化的利润计算工具逐渐被开发出来,企业的发展状况直接表现为各种百分数。为了追求利润,企业近乎无节制地控制成本,不断外包边缘产品和服务,它们的完整性受到质疑。服务客户与追逐利润是硬币的两个面:企业必须让客户满意才能盈利。在服务客户的宗旨下,企 A variety of refined profit calculation tools have been gradually developed, the performance of enterprises directly as the performance of various percentages. In pursuit of profits, companies control costs almost intemperately, constantly outsourcing their marginal products and services and their integrity is questioned. Serving customers and chasing profits are two sides of the coin: companies must satisfy their customers for profit. In the service of customer’s purpose, enterprises