引言在日常的商业活动中,不同的群体对产品的认知和关注点是不一样的。C E O及企业的高管们会在意投入产出比;研发设计人员关注的是如何实现产品的功能,或许这种实现的技术和方法并不是最合理与最科学的;生产人员在意生产的便捷性;售后服务人员则希望少出现质量缺陷、返修和投诉问题;而对于消费者来说,他们更关注产品所带来的价值,包括产品功能的实现、产品使用的方便性、产品的可靠性与质量保障等。从产品的研发设计、生产制造、 Introduction In everyday business activities, different groups have different perceptions and concerns about products. CEO and corporate executives will care about the input-output ratio; R & D designers are concerned about how to achieve product features, and perhaps the technology and method of realization is not the most reasonable and most scientific; production staff care about the convenience of production ; After-sales service personnel hope less quality defects, repairs and complaints; and for consumers, they are more concerned about the value of the product, including the realization of product features, ease of use of the product, the reliability of the product and Quality assurance and so on. From product development design, manufacturing,