近读报知悉,顾客对某些商场的电梯只“上”不“下”,颇为不满。有人说,电梯只管“上”而不管“下”,是因为人们上楼吃力,下楼容易,这是为顾客着想。然而顾客却不领其“情”,因为对老年人或残疾者来讲,不论是上楼还是下楼,均感不易,对一般顾客而言,上楼大抵是携钱而未携物,下楼则往往是满载而归,何来“容易”? Nearly read the newspaper and learned that customers are not satisfied with the elevators in certain shopping malls. Some people say that elevators only control “up” rather than “down” because people go upstairs and go downstairs easily. This is for the sake of customers. However, customers do not accept their “feelings” because it is difficult for the elderly or the disabled to go upstairs or downstairs. For the average customer, the upstairs is mainly carrying money but not carrying. The building is often full of returns. How can it be “easy”?