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目的:对人性化服务在门诊护理管理中的应用效果进行分析。方法:选取本院在2013年3月-2014年12月收治的120例门诊患者,并按照护理方法将其分为两组(各60例),观察组采用人性化服务措施,对照组采用常规护理措施。结果:观察组护理人员满意度、基础护理达标率、危重特级护理达标率、护理安全事故发生率和护理文书达标率均显著高于对照组,护理投诉率1.7%显著低于对照组的11.7%,护理总评分显著高于对照组患者,差异具有统计学意义(P<0.05)。结论:在对门诊患者护理时人性化服务措施能有效提高护理人员满意度,提升患者及其家属满意度,缓和医患关系,显著提高门诊护理管理效果。
Objective: To analyze the application effect of humanized service in outpatient nursing management. Methods: A total of 120 outpatients admitted to our hospital from March 2013 to December 2014 were selected and divided into two groups (60 cases each) according to the method of nursing care. The observation group was treated with humanized service measures, and the control group was treated with routine Nursing measures. Results: The satisfaction rate of nursing staff, basic nursing compliance rate, critical super care compliance rate, nursing accident rate and nursing document compliance rate were significantly higher in the observation group than those in the control group. The rate of nursing complaints 1.7% was significantly lower than that of the control group 11.7% , The total score of nursing was significantly higher than that of the control group, the difference was statistically significant (P <0.05). Conclusion: The humanized service measures can effectively improve the satisfaction of nurses, enhance the satisfaction of patients and their families, ease the relationship between doctors and patients, and significantly improve the effect of outpatient nursing management.