“红灯停、绿灯行”这条交通规则尽人人皆知。在农税征管过程中，专管员要与纳税户时时进行语言上的交流、沟通，其中也存在不少“禁忌语”，如同阻行的红灯，但却常为人忽视。俗话说：“良言一句三冬暖，恶语一声六月寒。”这些“禁忌语”能使本来流畅融洽的沟通进程嘎然而止? “Red stop, green light” is a well-known traffic rule. In the tax collection and management process, the special manager and the taxpayer to carry out verbal exchanges and communication, there are many “taboo words”, as blocking the red light, but often neglected. As the saying goes: “Good words three winter warm, evil language soon June cold.” These “taboo words” can make the original smooth and harmonious communication process come to a stop?