目的适应新时期新形势的服务需求,满足门诊患者不同的需要,从而提高门诊患者的满意度。方法以改革创新为动力,在门诊增设公共轮椅服务,实行切实有效的监管措施。结果门诊患者满意度达93.4%,门诊量增加22.1%。结论门诊患者对门诊服务需求越来越高,门诊服务面对新的挑战,不断探索新形式下门诊服务的管理体制与运行机制,拓宽服务领域,是提高门诊服务质量的重要措施,它不仅关系到医院的社会形象,也影响到医院在人民群众中的声誉。 Objective To meet the service needs of the new situation in the new era and meet the different needs of outpatients so as to improve the satisfaction of outpatients. Methods Taking reform and innovation as motive force, a new public wheelchair service was set up in outpatient clinics to implement effective and effective regulatory measures. Results Outpatient satisfaction was 93.4% and outpatient volume increased by 22.1%. Conclusion Outpatient services are more and more demanding for outpatient services. Outpatient services are facing new challenges, and constantly exploring the management system and operation mechanism of new forms of outpatient services and broadening service areas are important measures to improve outpatient service quality. It is not only relevant The social image to the hospital also affects the hospital’s reputation among the people.