当社会繁荣稳定,经济发展到一定水平时,旅游事业必然会得到大力发展,许多城市,甚至有的国家已将旅游业列为该地的支柱产业来加以大力扶持和发展。如何进一步提高旅游服务质量,为外来的游客提供更加细致周到的服务,让他们高兴而来满意而归,树立起一个城市乃至一个国家良好的形象,同时还要以降低服务成本的措施去提高经济效益,这是各级政府及全社会普遍关注的问题。 When the society is prosperous and stable and economic development reaches a certain level, the cause of tourism is bound to develop vigorously. Many cities and even some countries have already made tourism supportive as a pillar industry in the area. How to further improve the quality of tourism services for tourists to provide more meticulous and thoughtful service to make them happy come from satisfaction and establish a good city and a country’s image, but also to reduce service costs measures to improve the economy Efficiency, which is a common concern of all levels of government and the whole society.