人,作为社会行为的主体,总在自觉或不自觉地行使社会赋予他的使命和责任。特别是在承担不同任务、履行不同职责时,人常会产生困惑、烦闷和不和谐感,这种来自心理上的不适社会心理学称之为角色冲突。在政府办公室系统,秘书是一个特殊的群体,他们除了要遵循办公室内部的工作规范外,还必须适应领导的需要。当秘书对自己所承担的角色出现认识上的失误或在行 As the main body of social behavior, people always consciously or unconsciously exercise the missions and responsibilities entrusted to them by society. Especially when undertaking different tasks and fulfilling different duties, people often feel puzzled, boredom and discordant feelings. Psychosocial social psychology is called character conflict. In the government office system, the secretaries are a special group of people who, in addition to following the norms of work inside the office, must also adapt to the needs of their leaders. When the secretary of the role assumed by their own cognitive mistakes or in action