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流程管理这一术语源自于金融管理行业,是一种科学高效率的企业管理思想,被广泛应用于金融行业的企业管理,对改善公司的业绩、工作效率和客户的满意度方面,具有不可忽视的重要价值。本文就流程管理理论应用于医院管理中对其管理、服务水平及涉及方面加以探讨。
The term process management comes from the financial management industry. It is a scientific and efficient management thinking of enterprises. It is widely used in the management of the financial industry and has the potential to improve the company’s performance, work efficiency and customer satisfaction. Ignore the important value. This article discusses the management, service level and involved aspects of the process management theory in hospital management.