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上海市出租汽车行业“蓝色联盟”的组建和发展,提示了以乘客满意度指数(CSI)测评作为行业管理抓手的有效性,展示了CSI在行业管理的作用和前景。
The formation and development of the “blue alliance” in the taxi industry in Shanghai suggests the effectiveness of CSI as a starting point for industry management and demonstrates the role and prospects of CSI in industry management.