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从管理学的角度来看,任何一种机构的设置都是由不同群体组合而成的有机整体,在其行动中所形成的凝聚力和外散力,直接影响着整体合力的大小.作为办公室来讲,如何最大限度地发挥其群体效应,便成为当代秘书工作理论研究的重要课题.一、群体及其作用所谓群体就是人们通过一定的社会关系结合起来,进行共同活动的集体,它是建立在所属成员相互依存和相互作用的基础上并以实现特定目标为目的.其作用主要来自两个方面:首先是完成既定的目标任务.例如办公室担负的任务是如何搞好“三个服务”,要有效地完成这个既定目标,则必须分工合作,把最终目标分解到诸如综合、督查、信息等相对独立而又互相制约的分支
From a management point of view, the setting of any kind of institution is an organic whole composed of different groups, and the cohesion and external force formed in its actions directly affect the size of the overall resultant force. To talk about how to maximize their collectivistic effects has become an important topic in the theoretical study of contemporary secretarial work.One, Groups and Their Functions The so-called group is a group of people who work together through certain social relations and carry out joint activities. They are based on Their members are interdependent and interacting, and aim at achieving specific goals, mainly from two aspects: the first is to accomplish the stated goals and tasks, for example, how to improve the “three services” in the office To effectively accomplish this stated goal, we must work together to divide the ultimate goal into branches that are relatively independent and mutually restraining such as synthesis, inspection and information