美国第一家实行保证退款的医院是俄亥俄州布兰查德纪念医院,迄今已有8年。该院负责人声称,医院有责任提供使病人满意的服务态度,如果病人对医院满意,很可能病情好得快一点,从而减少住院时间。保证退款开辟了一条病人与医院通话及解决矛盾的渠道。据美国医院协会估计,目前全国约有20—30家医院仿照实行保证退款。据这些医院报告,这不仅能改进服务态度,而且职工的精神面貌也有改观。布兰查德医院开始实行保证退款时,部分管理 The first hospital in the United States to implement a guarantee refund was the Blanchard Memorial Hospital in Ohio, and it has been eight years. The person in charge of the hospital claimed that the hospital has the responsibility to provide a service attitude that satisfies the patient. If the patient is satisfied with the hospital, the patient may be in a better condition, so as to reduce the hospitalization time. Guaranteed refunds opened up a way for patients to talk to the hospital and resolve conflicts. According to the estimates of the American Hospital Association, about 20-30 hospitals across the country are modeled after implementing guaranteed refunds. According to reports from these hospitals, this not only improves service attitude, but also improves the mental outlook of employees. Partial management when Blanchard’s hospital began implementing a guarantee refund