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所谓标杆管理(Benchmark Management),就是指企业在不断寻找和研究同行中一流竞争对手的最佳实践,以些为基准与本企业进行比较、分析、判断,从而使自己企业得到不断改进,从而进入赶超竞争对手创造优良业绩的过程。标杆管理的显著特征是向业内或业外的最优企业学习。学习是手段,超越才是目的。通过学习,企业重新思考、定位、经营实践,不断完善自己,创造自己的最佳实践,这实际上就是模仿创新的过程。标杆管理起源于20世纪70年代初美国学习日本的运动中,率开标杆管理先河的是施乐公司。1976年以后,一直保持着世界复印机市场实际垄断地
The so-called Benchmark Management refers to the company’s continuous search for and research of best practices among its peers in the same industry. It compares, analyzes, and judges with the company based on some benchmarks, so that the company can continuously improve and enter. The process of catching up with competitors to create excellent performance. The distinctive feature of benchmarking is learning from the best companies in the industry or outside the industry. Learning is the means. Transcendence is the purpose. Through learning, companies rethink, position, and practice, constantly improve themselves, and create their own best practices. This is in fact the process of imitating innovation. Benchmarking originated in the United States’ study of Japan in the early 1970s. It was Xerox that led the benchmark management. Since 1976, it has maintained the actual monopoly of the world copier market.