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供电企业作为国有资本控股经营的自然垄断服务型企业,既要履行社会责任,也要兼顾企业效益,供电企业利润增长点将主要在于通过不断提升电能质量和服务水平,不断提升客户的信任度、忠诚度,以服务赢市场。供电企业要立足现状,着眼长远,内外兼修,不断提升和完善客户服务,才能适应形势和市场,更好地履行法定的供电责任。
As a natural monopoly service-oriented enterprise controlled by state-owned capital, power supply enterprises should fulfill both social responsibility and enterprise efficiency. The profit growth point of power supply enterprises mainly lies in continuous improvement of customer trust by continuously improving power quality and service level, Loyalty to win the market service. Power supply enterprises should base themselves on the status quo, focus on the long-term, internally and externally, and constantly upgrade and improve customer service in order to adapt to the situation and market, and better fulfill their statutory responsibility for power supply.