无论是从媒体的报道,还是从物业小区的业主/居民的调查情况来看,物业小区保安服务问题无疑已经成为物业小区自主治理中的诸多焦点问题中最引人注意、也最让人担忧的问题,物业小区保安似乎成了“麻烦制造者”。透过纷繁的表象,可以发现现行的物业小区保安服务的供给模式和制度的扭曲才是导致众多问题的根源所在。为了确保物业小区的永续安宁,就应当从根本上改革现行的物业小区保安服务供给模式和制度,建立起包括由政府直接供给保安服务的保安服务提供机制、由业主/居民直接与保安人员沟通交流的短线责任机制、由公安机关考核监督的保安人员资质认证机制等组成的多元的物业小区保安服务的供给模式和制度。 Whether it is from the media coverage or from the investigation of the owners / residents of the property district, the security service issue of the property community has undoubtedly become the most prominent and worrying issue among the many focus issues in the self-governance of the property community Problem, the security of the property community seems to have become a “troublemaker.” Through numerous appearances, it can be found that the root causes of many problems are the supply patterns and system distortions of the existing security services in the property communities. In order to ensure the permanent tranquility of the residential property, it is necessary to fundamentally reform the current security service supply pattern and system of the residential property and set up a mechanism for providing security services including direct supply of security services by the government. The owners / residents directly communicate with the security personnel Exchange of short-term responsibility for the mechanism by the public security organs of the security personnel qualification examination and certification mechanisms composed of a variety of residential property security services supply model and system.