投诉查处工作是律师协会的重要的职能。加大惩戒力度，强化律师职业道德和执业纪律，通过主动和超前的工作，细化律师执业各项规范，是全国律协一直努力的方向。目前，律师队伍仍存在着管理滞后，从业人员素质良莠不齐，职业道德、执业水准欠缺等问题，致使投诉量逐年上升，影 The investigation and handling of complaints is an important function of the bar association. It is the direction that the Chinese Lawyers Association has been trying its best to increase the intensity of discipline and strengthen the lawyers’ professional ethics and discipline. Through the initiative and advanced work, we have refined the norms of lawyers practicing. At present, there are still some problems in lawyers such as lagging management, quality of employees, lack of professional ethics and lack of practicing standards, resulting in a year-on-year increase in the number of complaints.