近几年来，群众信访形式发生了很大变化：集体访增势迅猛，化解难度加大。如何有效化解集体访，已成为各级信访部门面临的一项新课题。面对新的信访形势，益阳市信访局一改过去那种单一由信访部门接谈、劝返、交办的处理方式，采取全方位、多层次的综合性化解办法，收到了显著? In recent years, there has been a great change in the form of letters and visits by the masses: the trend of collective visits has increased rapidly and the difficulty of resolving problems has been exacerbated. How to effectively resolve the group visit has become a new topic facing petitioners at all levels. In the face of the new situation of letters and visits, Yiyang City Bureau of Letters and Complaints has changed the way of dealing with the single interview and exhortation handed in by the letters and visits department and handled it in a comprehensive way. It has taken a significant and comprehensive approach.