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根据盖洛普咨询公司发布的《2012年南方电网客户满意度云南电网研究报告》,云南电网公司2012年第三方客户满意度为78分,比2011年提升1分。4类客户中,工业客户满意度82分为4类客户最高,居民类客户满意度74分为4类客户最低,居民类客户满意度依然是公司工作的重点和难点;其他类客户满意度较201 1年有大幅提升,提升5分达到80分;商业类客户满意度小幅下降1分,降至75分。其中,引起居民客户不满意的最主
According to the 2012 China Southern Electric Grid Customer Satisfaction Research Report on Yunnan Power Grid released by Gallup Consulting Corporation, the third party customer satisfaction of Yunnan Power Grid Company in 2012 was 78 points, one point higher than in 2011. Among the four types of customers, the industrial customer satisfaction level is 82, which is the highest among the four types of customers. The satisfaction degree of residents is the lowest among the four types of customers. The satisfaction of residents is still the key and difficult part of the company’s work. Other types of customer satisfaction 201 1 years have been significantly improved, up 5 points to 80 points; commercial customer satisfaction decreased slightly 1 point to 75 points. Among them, causing residents not satisfied with the most customers