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公交公司的运营管理牵连关系着城市的交通事业的发展,为城市的运输、出行提供便利条件,与城市工商业发展程度、城市居民生活水平息息相关。为了促进公交公司的健康发展,为了使得公交公司的生产经营活动充分体现出城市居民的利益,提升公交公司的公共服务能力,做好信访调研和信访管理工作具有重要的现实意义,并对提升公交公司的在城市居民心中的形象名誉、缓解社会矛盾纠纷有积极作用。下文中,笔者将从工作实践管理经验出发,分析
The operation and management of public transportation companies are implicated in the development of transportation in urban areas. They facilitate the transport and travel of cities and are closely linked with the development level of urban industry and commerce and the living standards of urban residents. In order to promote the healthy development of public transport companies, in order to make the production and business activities of public transport companies fully reflect the interests of urban residents, improve the public service capabilities of public transport companies, and do a good job in petitions, letters and visits management, it is of great practical significance to enhance public transport The company’s image in the hearts of urban residents reputation to ease social conflicts and disputes have a positive effect. In the following, the author will start from the experience of work management, analysis