沟通在解决企业管理的各种矛盾和冲突中其应有的作用并没有得到充分的发挥。如何使沟通更为有效?笔者以为要注意以下五个问题。 一、更多运用双向沟通。 沟通就其形式而言有单向沟通和双向沟通之分。单向沟通中的意见传达者因得不到反馈,无法了解对方是否真正收到信息,而收受者因无机会核对其所接受的资料的正确性,内心有一种不安和挫折感,容易产生抗拒心理。因此,严格说来,单向沟通不是真正意义上的沟通。双向沟通有如以箭射靶,不但要把箭射出去,同时要击中靶子。单向沟通只管把箭射出去,而不问中靶与否。双向沟通是传达者面向收受者,可以看到他们的表情,了解他们收受信息的状态。因此,双向沟通最大的益处是能起到确实的沟通,而且可以由多方 The proper role of communication in resolving various conflicts and conflicts in business management has not been fully realized. How to make communication more effective? I think we should pay attention to the following five questions. First, more use of two-way communication. In terms of its form of communication, there is one-way communication and two-way communication. Because of the lack of feedback and the inability to understand whether the other party actually receives the information, the receiver of the one-way communication may feel guilty of uneasiness and frustration because of a lack of opportunity to check the correctness of the information he or she receives. psychological. Therefore, strictly speaking, one-way communication is not a real communication. Two-way communication is like shooting a target with an arrow, not only to shoot it out, meanwhile, to hit the target. Just one-way communication to shoot the arrow out, regardless of whether the target or not. Two-way communication is to convey to the recipient, you can see their expression, to understand the status of the information they receive. Therefore, the biggest benefit of two-way communication is to be able to communicate effectively and in a multitude of ways