众所周知先进的医院文化是实现人文管理的重要载体,是当今形势下提升医院的公信力和竞争力的重要因素。笔者从医院管理者在业务实践中开展“阳光心智模式”培训的初衷、过程及收到的效果方面展开,阐述了“改善心智模式”的具体内容,如何促进员工自我发展和构建积极阳光的心智模式,并将自我发展与医院发展愿景结合起来;在为患者提供人性化服务,构建和谐医患关系,为医院赢得竞争优势奠定基础。 It is well-known that advanced hospital culture is an important carrier of humanistic management and an important factor in enhancing the credibility and competitiveness of hospitals in the current situation. The author starts from the original intention, process and effect of hospital manager’s training “Sunshine Mental Model” in business practice, expounds the specific content of “improving mental model”, and how to promote employee self-development and construction Positive sunshine mental model, and the self-development and vision of the hospital development combined; providing patients with human services, building a harmonious relationship between doctors and patients, to lay the foundation for the hospital to gain a competitive advantage.