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重点对客户与服务知识粒度进行探讨,提出客户与服务知识不同层次粒度之间的转换方法,通过实证分析,给出客户与服务知识的粒化以及粒度跃升的实现过程,为精准服务推荐的实施做好铺垫。
This paper focuses on the granularity of customer and service knowledge, puts forward the conversion method between different levels of granularity of customer and service knowledge, and empirically analyzes the realization of granulation of customer and service knowledge as well as the realization of granularity. Make bedding.