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长期以来,有关空中交通管制服务质量的评估多限于安全指标的统计,缺乏系统的评估体系。系统功能的相对弱化使得对空管服务质量的评价难以科学、全面,不利于空中交通管制从服务质量到服务水平的改善、提高。作为民航运输链中的重要一环,空中交通管制相伴飞行活动并轨运行,担负着保障飞行安全,合理调配空中交通流的重要政府职能。由于空中交通管制服务涉及的点多面广,综合性强,如何从系统工程的角度加以研究,将空中交通管制纳入科学、系统的可持续发展轨道意义重大。从系统论的观点出发,空管体系外延广泛,内涵丰富,是一个大系统套小系统,母系统生子系统,各系统既有纵向的从属关系,又横向间相互影响、相互作用的庞杂系统工程。由于心有余而力不足,本
For a long time, the assessment of the quality of air traffic control services has mostly limited to the statistics of safety indicators and lack of a systematic evaluation system. The relative weakening of system functions makes it difficult to evaluate the quality of air traffic control services scientifically and comprehensively and not conducive to the improvement and improvement of air traffic control from service quality to service level. As an important part of the civil aviation transportation chain, air traffic control accompanies the flight activities and runs in parallel. It is responsible for the important government functions of ensuring flight safety and rationally allocating air traffic flows. Because of the wide range and comprehensive nature of air traffic control services, how to study it from the perspective of systems engineering makes it very important to include air traffic control in the scientific and systematic track of sustainable development. From the viewpoint of system theory, the air traffic control system has a wide range of extensions and rich connotations. It is a large system of small system, a mother system, the system has both vertical subordination and interaction, interaction of the complex system engineering . Due to lack of ability, Ben