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业扩流程分析多年来,业扩流程时间长、环节多、流程复杂、收费透明度不高,一直是客户最关注的问题之一,也是影响供电企业增供扩销、提高客户满意度的重要因素。业扩报装服务流程时限较长,难以满足客户早投运早生产的用电要求,难以对客户需求产生快速响应,不能适应优质服务的战略需要,严重影响企业为用户提供更快捷、方便和高质量的服务。
Industry expansion process analysis Over the years, industry expansion process takes a long time, many links, the process is complex, the transparency of the charges is not high, has been one of the most concerned about the customer, but also affect the power supply business expansion, improve customer satisfaction, an important factor . Difficult to expand the business process of loading and unloading service longer, it is difficult to meet the customer early delivery of electricity production requirements, it is difficult to respond quickly to customer needs, can not meet the strategic needs of quality service, seriously affecting the business to provide users with faster, easier and High-quality service.