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0引言电力企业传统的用电营业管理正逐步向新型的电力营销服务转换,新的以客户服务为宗旨的电力营销体系正在同步建立。作为电力企业直接面向社会服务的重要窗口,电力营销必须实现电力产品售前服务→售中服务→售后服务的一体
0 Introduction Electricity business traditional electricity business management is gradually shifting to a new type of electricity marketing services, the new customer service for the purpose of electricity marketing system is being established simultaneously. As an important window for power enterprises directly facing social services, power marketing must realize the pre-sale service of power products → the after-sale service → the after-sale service