托收业务对出口企业往往隐藏着收汇风险,托收银行往往对此风险不予承担。本文的招商银行在遇到托收款项久久未到的情况下,没有置之不理,而是本着对企业负责的态度,与对方进行了十几次的交涉。面对对方态度冷落,招商银行锲而不舍,屡次调整策略,终于让对方感到事态的严重,款项得以成功追回。这个案例无疑是责任心+智慧的成功范例,很值得让人回味。 The collection business often conceals the risk of foreign exchange collection for exporting companies, and collection banks often do not bear this risk. The China Merchants Bank of this article has not turned a blind eye when it encounters the collection of funds, but instead takes a responsible attitude toward the company and has conducted negotiations with the other party for more than a dozen times. In the face of the other party’s dismissive attitude, China Merchants Bank persisted in its perseverance and repeatedly adjusted its strategy. It finally made the other party feel that the situation was serious and the money was successfully recovered. This case is undoubtedly a successful example of responsibility + intelligence. It is worth remembering.