全面质量管理是一项持续变革的管理体系,在ISO标准中全面质量管理被定义为“一个组织以质量为中心,以全员参与为基础,目的在于通过让顾客满意和本组织所有成员及社会受益而达到长期成功的管理途径。”从这里可以看出:一是全面质量管理的核心是质量,也就是让产品或服务满足顾客明确或隐含的要求;二是全面质量管理的基础是全员,它强调从上到下对质量全方位的承诺,也就是全员负责、全过程负责;三是阐明了全面质量管理的目标在于以比较少的资 TQM is a management system that is constantly changing. TQM is defined in the ISO standard as “an organization that is quality-centric and participatory, with the goal of ensuring customer satisfaction by engaging all members of the Organization and Social benefits and long-term successful management approach. ”From here you can see: First, the core of total quality management is quality, that is, to make the product or service to meet customer requirements explicitly or implicitly; Second, the basis of total quality management Is full, it emphasizes from top to bottom commitment to the quality of all-round, that is responsible for the whole process is responsible for the whole process; third is to clarify the goal of total quality management is to use less