加强图书馆服务工程的建设（摘编）李金玲（天津市和平区图书馆天津３０００２０）（１）设立读者热线电话，用于解答读者问题。图书馆已进入微机管理，工作人员随时可向读者解答本馆是否有某书、某书被何人借出，何时还回；向读者推荐藏书；办理预约借书等，可以节省读者... Strengthening the Construction of Library Service Engineering (Abstract) Li Jinling (Tianjin Heping District Library, Tianjin 300020) (1) Set up a hotline for readers to answer readers’ questions. The library has entered the computer management, staff at any time to the reader to answer the museum whether there is a book, a book by whom to lend, when back; recommended to readers collection of books;