为实现空地服务一体化,进一步打造优质服务品牌,厦航近日将空地服务部门——客舱服务部、运输服务部合并为旅客服务部,实施统一管理。这是厦航目前实施的组织架构调整的重要一环,也是公司管理创新的重要举措。2007年是厦航优质服务年,公司正从服务规划,服务文化建设,人力资源与组织机构建设,服务产品策划,服务质量标准及体系建设,航班正常性管理及不正常航班服务,外站地面代理管理等七 In order to realize the integration of open space services and further build high quality service brands, Xiamen Airlines recently merged the open space service department - cabin service department and transportation service department into a passenger service department and implemented unified management. This is an important part of Xiamen Airlines’s current organizational restructuring and an important measure for management innovation. 2007 is a year of good service for Xiamen Airlines. The Company is developing its service planning, service culture, human resources and organizational structure, service product planning, service quality standards and system construction, normal flight management and irregular flight service. Acting management and other seven