引言许多公司开始觉得,其雇员的知识是其最有价值的资产。这可能是对的,但是,很少有公司真正开始积极地在广泛的范围内管理其知识资产。因此,无论在哲学层面,还是在技术层面,知识管理远未得到充分论述,对如何才能在日常基础上更有效地管理和利用知识的实际讨论寥寥无几。在过去两年间,我与知识管理领域的机构共事。其中一些机构致力于这个主题已有多年,但只是最近才认识到,它们是在管理知识。更常见的是,知识管理这个主题只是最近才出现在这些机构中。但是,经验和教训已足够多,因而我们能够开始阐述和讨论某些原则和经验法测。 Introduction Many companies begin to feel that the knowledge of their employees is their most valuable asset. This may be true, but few companies really begin to actively manage their intellectual assets in a wide range of areas. Therefore, knowledge management is far from being fully philosophically or technologically and there are few practical discussions on how to manage and use knowledge more effectively on a day-to-day basis. In the past two years I have worked with agencies in the field of knowledge management. Some of these agencies have been working on this topic for years, but only recently have they realized that they are managing knowledge. More commonly, the topic of knowledge management has only recently appeared in these institutions. However, experience and lessons have been enough so we can begin to elaborate and discuss some principles and empirical measures.