宾馆是为社会大众提供服务的公共场所。前厅服务员既要热情地欢迎每一位到店的客人,还要防止和控制不良分子进入宾馆或在店内对正常服务秩序产生扰乱或破坏。因此,前厅服务处于宾馆与客人接触的前沿,安全是前厅服务的首要保障。作为前厅服务员,就要具有较强的安全意识,并熟练掌 The hotel is a public place to serve the public. The waiters must warmly welcome everyone who visits the store, but also to prevent and control undesirable elements into the hotel or in the store to disturb or damage the normal service order. Therefore, the lobby service at the forefront of hotel contact with guests, security is the first guarantee for the lobby service. As a lobby attendant, we must have a strong sense of security, and skilled