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如何在新形势下提高员工的文明服务意识及服务能力,是高速公路行业及服务区建设健康发展的重大课题。我们要以发展的眼光看待现今的高速公路服务,因此提高员工的文明服务意识及服务能力,是必然也是唯一的选择。
How to improve employees’ awareness of civilized service and service capability in the new situation is a major issue for the healthy development of the expressway industry and service areas. We need to look at today’s expressway services from a development perspective. Therefore, improving employees’ awareness of civilized service and service capability is the only and only option.