服务行业有个怪圈,就是大喊以客为尊、宾至如归,张口闭口大谈尊重,却不给顾客解决实际问题。其实,中国的食客们要求很简单,因为极为挑剔的顾客始终是少数,在了解了酱油掺假、大米有毒、地沟油不能吃之后,对于餐桌前的他们,好的餐饮就是不要再让他们在吃饭时生气。“先生,厨师说了这个季节的白菜就是这样,就是发苦的。”李沧万达CBD里的某个粥店,值班经理把几分钟前从桌子上拿下去的“老厨白菜”端在了顾客的眼前。作为一个顾客,我从对方的话语中收到了三个可能的信息:一是这个菜不会给你退;二是表明顾客缺乏常识,这一切都是顾客的错;三是说出这句话, Service industry has a vicious circle, that is, shouting Yikeweizun, home away from home, open mouth to talk about respect, but not to the customer to solve practical problems. In fact, the demands of Chinese diners are very simple. Because the extremely picky customers are always the few. After they understand the adulterated soy sauce, the poisonous rice and the waste oil can not eat, the good food for them is not to let them in the dining table Angry at meal “Sir, the chef said this season is the case of cabbage, is bitter. ” Licang Wanda CBD in a porridge shop, the duty manager took a few minutes off the table to the "At the end of the customer’s eyes. As a customer, I received three possible messages from each other’s words: First, the dish will not give you back; second, that customers lack the common sense, all this is the customer’s fault; third is to say this sentence ,