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当人们在工作中相互影响的时候,冲突是无法避免的。假如你面对冲突或是一位生气的人,那么就要采取一个正面且理智的方法来消除任何一种亢奋的情绪,然后找出建立在“实用主义”和妥协方案为基础上的一个解决方案。 首先,你该寻问自己的问题是:1.问题出在哪里?确切地来说,它又是什么?2.潜在的解决方法是什么?3.在众多的选择中,哪一个解决方法是最好的?4.这个解决方案怎样被最好地执行? 面对问题 处理雇员之间的冲突是管理使命中不可避免的一个部分。一旦你意识到冲突,立刻采取行
Conflicts can not be avoided when people interact with one another at work. If you face a conflict or an angry person, then take a positive and rational approach to eliminate any emotional excitement and then find a solution that is based on “pragmatism” and compromise Program. First, the questions you should ask yourself are: 1. Where is the problem? What exactly is it? 2. What are the potential solutions? 3. Among the many choices, which one is the solution? Best? 4. How can this solution be best implemented? Confronting the problem Addressing the conflicts between employees is an inevitable part of the management mission. Once you realize the conflict, take action immediately