服务箴言顾客是市场竞争的根本。企业间的优胜劣汰行为,究其实质都是争夺顾客的过程。有了顾客,企业才有生存的空间,而服务细节则是征服客户的重要因素之一。服务典范迪斯尼公司信奉这样的理念:企业不是为了自己生产产品,企业应该不断地了解人们需求的变化,为他们生产产品。迪斯尼就是靠这种以顾客为中心的服务获得 Proverbs customer service is the fundamental market competition. The survival of the fittest between enterprises, in essence, is the process of competition for customers. With customers, businesses have a living space, and service details are one of the important factors to conquer the customer. Service Model Disney Company believes in the idea that companies do not produce products for themselves and that enterprises should constantly understand the changes in people’s needs and produce products for them. Disney is relying on this customer-centric service