近年来台州医院引入细节管理的理念,从员工的细节理念培训入手,提升员工综合素质。具体做法:服务上寻求人性化、流程上寻求便捷化、沟通上寻求互动化,优化细节管理在医院服务中的运用,达到改善就医坏境、优化服务流程、构建和谐医患、提高医疗质量、提升满意度的目的;结果:医院品牌得到认同,管理品味得到提升。 Taizhou Hospital in recent years the introduction of the concept of the concept of management details from the concept of employee training to enhance the overall quality of staff. Specific ways: to seek humane service, the process of seeking to facilitate the communication to seek interactive, optimizing the use of detail management in hospital services, to improve the medical environment, optimize the service process, building a harmonious doctor and patient, improve the quality of care, Improve the purpose of satisfaction; Results: Hospital brand recognition, management taste has been improved.