也许大多数人不会否认,与发达国家相比,在服务意识和服务质量上我们还存在下小的差距。然而,您大概不会注意到,在服务观念方面我们其实存在着更大的距离。而对于这一点,在国内却鲜有认同者。服务,是一种有价无形的商品;服务,是可以游离于具体物质产品之外而独立存在的。从个人消费角度来看,我们不仅要学会合理消费商品,更要学会合理地消费服务。在美国,每个家庭都有一个很大的仓库,每个人似乎都是能工巧匠。举凡修整草皮、家电维修,甚至 Perhaps most people will not deny that compared with developed countries, there is still a small gap between service awareness and service quality. However, you probably will not notice that we actually have a greater distance in terms of service concept. For this, there are few identifying people in China. Service is a kind of valuable and intangible product; service can exist independently from specific physical products. From the perspective of personal consumption, we must not only learn to rationally consume goods, but also learn to rationally consume services. In the United States, every family has a large warehouse, and everyone seems to be a craftsman. Where to trim turf, appliance repairs, even