文峰大世界是一座大型国有商业零售企业,营业面积3.5万平方米,经营各类商品12万种。1996年1月开业以来,我们把顾客满意视为始终如一的追求,积极实施“满意工程”,大力推进“顾客满意管理”,努力构筑适应社会主义市场经济发展要求,能充分体现社会主义义利观的现代商业文明,从而取得了令人瞩目的经济效益和社会效益。 Wenfeng World is a large-scale state-owned commercial retail company with a business area of ​​35,000 square meters and operates 120,000 kinds of commodities. Since its opening in January 1996, we have viewed customer satisfaction as a consistent pursuit, actively implemented “satisfaction projects”, vigorously promoted “customer satisfaction management”, and endeavored to adapt to the requirements of the development of the socialist market economy, which can fully reflect the socialist interests. View of the modern commercial civilization, which has made remarkable economic and social benefits.