说话是一门艺术,沟通需要技巧,作为社工,与服务对象建立良好的关系就是从说话开始的。前段时间,我去北京参加一个培训,从机场到培训中心的大巴上,旁边坐了一位正在用手机斗地主的中年男士,时不时大声说着我听不懂的方言。但可能全国骂人的话语都很类似,那几句脏话我倒是听懂了。我侧着身子,望着窗外,渴望早点到达目的地,能够好好休息,缓解这一天奔波带来的疲劳。突然,这位 Speaking is an art, communication requires skills, as a social worker, and the service object to establish a good relationship is to start from the speaker. Sometime ago, I went to Beijing to attend a training session. From the airport to the training center bus, I sat next to a middle-aged man who was using his mobile phone to speak loudly to dialects I did not understand from time to time. But the words of the curse may be very similar nationwide, those few bad words I’d understand. I lay sideways, looking out the window, eager to reach their destination as early as possible, able to take a good rest, to ease the fatigue of running the day. Suddenly, this one