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情感化员工管理,是指酒店的各级管理者把员工看作是亲人,从员工的角度去关爱他们、尊重他们。情感化员工管理的目的就在于为酒店员工创造一个和谐相处、快乐工作和生活的环境。本文从四个方面阐述了情感化员工管理策略:酒店管理者应增强对“情感化员工管理”的认识;将“情感管理”融入员工管理的实践;在情感上信任员工并适度授权;多奖励和表扬员工,让员工快乐工作,只有这样酒店的经营管理模式才能达到最优的状态。
Emotional staff management, refers to the hotel managers at all levels of the staff as a relative, from the perspective of employees to care for them, respect them. Emotional staff management is aimed at creating a harmonious and happy working and living environment for hotel staff. This article elaborates the management strategies of emotional workers from four aspects: hotel managers should enhance their understanding of “emotional worker management”; incorporate “emotional management ” into the practice of employee management; emotionally trust employees and moderately Authorization; more reward and recognition of employees, so that employees happy work, only in this hotel management model can achieve the optimal state.