对旅客乘务组织进行了详细的阐述,分析了动车组乘务员易出现超劳现象,提出了基于熵的乘务组运用计划的均衡性指标,并建立了相应的指标模型和计算方法,最后给出了该乘务员运用计划均衡度计算公式,为今后编制乘务员运用月计划提供了参考。 This paper elaborates the passenger organization of passengers, analyzes the phenomenon that the flight attendants are prone to overwork, proposes the equilibrium index of the crew planning based on entropy, and establishes the corresponding index model and calculation method. At last, The flight attendants use the calculation formula of the equilibrium degree of the plan, which provides a reference for preparing the flight crew to use the monthly plan in the future.