近年来我国消费纠纷的数量不断增加,根据现有法律规定,我国解决消费纠纷的途径有五种,但均存在其局限。以宁波市消保委为例,在其内部建立人民调解委员会解决消费纠纷,具有其客观必要性与可行性。同时,应从调解员产生、调解协议效力等方面对消费纠纷人民调解解决机制加以完善。 In recent years, the number of consumer disputes in our country has been continuously increasing. According to the existing laws and regulations, there are five ways to solve consumer disputes in our country, but both have their limitations. Taking Ningbo City Consumer Protection Commission as an example, it is necessary and feasible to establish a People’s Mediation Committee within its own to resolve consumer disputes. At the same time, we should improve the mediation and settlement mechanism of consumer disputes in terms of mediators and the effectiveness of mediation agreements.